Nautica_Logo

How can I place a catalog order?

You can either call in your order or mail in the merchant’s order form. In either case, simply enter your card number for payment as directed by each web site.

Nautica_Logo

How can I use my Performance Plus Prepaid Card to purchase travel options?

You may select your travel accommodations, transportation, vacation package, etc. from the list of participating travel suppliers in this guide. You will make your reservations by calling the supplier directly and referencing your card account number for payment. Note: When a supplier requests a credit card to hold your reservation, use another means of payment. Read More

Nautica_Logo

Are there restrictions on my purchases? Can I purchase items on sale?

Almost all of the participating merchants and travel suppliers will allow you to use your Performance Plus Prepaid Card to purchase items on sale. There are a few suppliers that will not allow the purchase of gift cards with your Performance Plus Prepaid Card. We suggest you check the specific merchant descriptions and the Terms Read More

Nautica_Logo

Can I return something purchased with the Performance Plus Prepaid Card?

You can always return an item you’ve purchased to the merchant and have the purchase amount credited back to your card account (less any cancellation penalties that may apply to most travel services). Please allow several days for the credit to appear in your card account. Sorry, but refunds cannot be made in cash.

Nautica_Logo

Why is my card balance printing on my receipt?

Card companies have recently imposed a rule to help merchants better process transactions for their customers. The new rule requires that for a transaction using an award or stored-value card, the available balance must be returned as part of the authorization of that transaction. Furthermore, the merchant, at their sole discretion and if their point of Read More

Nautica_Logo

What is my card account balance?

You can view your current statement and funds available anytime on this website by clicking on the Online Statement link at the top and login to the card account. Your online statement information is current within the last few minutes. You can also check the balance of your card account by calling the toll-free number Read More

Nautica_Logo

Can I spend more than my card account balance?

If you want to purchase an item or travel option that costs more than the award dollars deposited in your card account, you can supplement the balance of your card account with a major credit card, personal check or cash. You can request that the merchant or travel supplier deduct a specific amount from your Read More

Nautica_Logo

I’ve moved. How do I change my address?

Please contact Performance Plus Card Services toll-free at the number listed on the back of your card and provide both your new and old address. It is very important to keep your card account information up-to-date.

Nautica_Logo

What do I do if my card is lost or stolen?

Call Performance Plus®  Card Services immediately toll-free at 844-391-4610 immediately.  Lost or stolen cards can be reported 24 hours a day, seven days a week. Performance Plus® Customer Service (800-875-0190) can also assist you Monday through Friday, 7:00 am to 7:00 p.m. Central Time. Your card account will be cancelled and a new Performance Plus® Prepaid Read More