About Your Card

Congratulations! You’re about to experience a new way to shop with your Performance Plus Prepaid Card. A few important things to know about your card follow.

Exactly How Does My Performance Plus Prepaid Card Work?

It’s quite simple, really. The card is loaded with the value you selected; $50, $100, etc. When you use your card to make a purchase from a participating merchant, the dollar amount is deducted from your card account balance.

So It’s Just Like Having Another Credit Card?

No, the Performance Plus Prepaid Card is not a credit card, but it is a prepaid card and the value is pre-denominated. However, it is only accepted by the Performance Plus partners appearing on this website.

How Can I Use My Performance Plus Prepaid Card?

At participating merchants’ retail locations, you can present your card as payment, just as you would any other type of card. Or if you prefer shopping by catalog, use your card number to order by mail or by phone with participating merchants. And if you just can’t wait that long, use the Merchants or Travel Suppliers links above to access merchants’ websites, where you can use your card for secure ordering online with participating merchants.

You Mean I Can Also Use My Performance Plus Prepaid Card for Travel Options?

Absolutely! We’ve devoted an entire section of this Retailer Guide to travel accommodations — cruises, hotels and resorts, car rentals and vacation packages from the industry’s top suppliers. Simply phone the supplier and provide your card account number.

  • When a supplier requests a credit card to hold your reservation, we recommend that you use another means of payment other than your Performance Plus Prepaid Card.
  • Using your Performance Plus Prepaid Card to place a reservation puts a hold on your card account funds.
  • We recommend only using your Performance Plus Prepaid Card to pay for actual services rendered.

What if I Want to Buy Something that Costs More Than My Current Card Account Balance?

Not a problem. If an item or travel option costs more than the balance in your card account, you can easily supplement your balance using a credit card, personal check or cash. In fact, most merchants will let you mix and match funds to pay for your purchases. For example, you can request that a merchant deduct a specific amount from your Performance Plus Prepaid Card, then pay the remainder with another form of payment. Some merchants require the remaining balance be paid in cash. Not all merchants accept split transactions.


Here’s the Fine Print

Expiration Date

You’ll find your card expiration date printed on the front of the card.

Balance Inquiries

Simply call Performance Plus Card Services via the toll-free number printed on the back of your card, twenty-four (24) hours a day, seven (7) days a week, for balance updates. Or check your balance online by clicking the Online Statement link above and login to the card account.

Merchandise Returns

You can always return an item you’ve purchased to the merchant and have the purchase amount credited back to your card account (less any cancellation penalties that may apply to most travel services). Please allow several days for the credit to appear in your card account. Sorry, but refunds cannot be made in cash.

Special Offers and Sales

We encourage you to use your card to take advantage of special offers and promotions from participating merchants and travel suppliers. A few suppliers may restrict card use during sales and special promotions, and these restrictions are clearly spelled out in their Terms and Conditions.

Lost or Stolen Cards

Call Performance Plus Card Services immediately:

  • Visa- 844-391-4610

Lost or stolen cards can be reported twenty-four (24) hours a day, seven (7) days a week. Before your card can be reissued you must be able to verify the most recent transactions. It is important that you report a lost or stolen card promptly. Until you call to report the incident, anyone who has your Performance Plus Prepaid Card can use it. If you request a new card, you will receive a new Performance Plus Prepaid Card in the mail within seven (7) to ten (10) business days. There is fee to replace a card that has been reported as lost or stolen; see Cardholder Agreement for a full list of fees.

Cardholder Agreement (Terms and Conditions)

The Terms and Conditions for use of the Performance Plus Prepaid Card arrived with your card. A printable version of the Cardholder Agreement is also available. You may need to download Acrobat Reader in order to view this file.

Download the Performance Plus Visa® Card Cardholder Agreement. (PDF)